FAQ
General Information:
Q1: What services does Airtime Escapes provide?
Airtime Escapes specialises in creating bespoke travel experiences, offering both thrilling theme park holidays and relaxing traditional beach holidays worldwide. We handle all aspects of your trip, from accommodation to park tickets and beachside activities, ensuring a seamless and unforgettable holiday.
Q2: How do I make a booking?
Currently, you cannot make a direct booking through our website. Instead, you can submit an enquiry form with your travel details and preferences. Our team will then contact you to finalise the booking.
Q3: Are you partnered with any travel agencies?
Yes, Airtime Escapes is a partner of Inspire Europe and Advantage Travel Partnership and operates under a shared ATOL and ABTA. This ensures your travel arrangements are protected under UK travel regulations.
Q4: What destinations do you cover?
We cover the globe and can create packages for most destinations worldwide.
Enquiries and Bookings:​
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Q5: How can I submit an enquiry?
You can submit an enquiry by filling out the enquiry form on our website. Provide details such as your preferred destination, travel dates, number of travellers, and any special requirements. Our team will get back to you with a tailored proposal. Alternatively, contact us via email or telephone and we will be happy to assist you.
Q6: What information do I need to provide in my enquiry?
Please include your name, contact information, preferred travel dates, destination, number of travellers, and any special requests or requirements you may have.
Q7: How long does it take to get a response to my enquiry?
We aim to respond to all enquiries within 24-48 hours. If your enquiry is urgent, please indicate this in the form, and we will prioritise your request.
Q8: Can I modify my booking after it has been confirmed?
Yes, you can request modifications to your booking. Please contact us as soon as possible with the changes you require. Modifications are subject to availability and may incur additional charges.
Q9: What is your cancellation policy?
Cancellation policies vary depending on the specific booking and service. Detailed cancellation terms will be provided during the booking process.
Payments and Pricing:
Q10: Do you display prices on your website?
Due to the bespoke nature of our services, we do not display prices on our website. All pricing information will be provided upon enquiry based on your specific travel requirements. Our prices are competitive and can be price matched against industry-leading agencies like TUI and Hays. In most cases we can beat their prices.
Q11: How do I make a payment?
Payments are not taken via our website. Once your booking is confirmed, we will provide details on how to make the payment. We accept payments via credit/debit cards and other methods as specified in your booking confirmation.
Q12: Is my payment secure?
Yes, all payments are processed securely. We comply with all relevant regulations to ensure your payment information is protected.
Travel Protection:
Q13: Are my travel arrangements protected?
Yes, as partners of Inspire Europe and Advantage Travel Partnership, all travel arrangements are protected under their shared ATOL and ABTA licenses. This provides financial protection and ensures you are covered in case of travel disruptions.
Other Questions:
Q14: Can you accommodate special requests or requirements?
Yes, we strive to accommodate all special requests and requirements. Please include any specific needs in your enquiry form, and we will do our best to meet them.
Q15: How can I contact Airtime Escapes?
You can contact us via email at booking@airtimeescapes.co.uk or by phone at 01482 241561. Our postal address is 3 Beckside Close, HU6 9UH.
Q16: Do you offer travel insurance?
We recommend that all travelers purchase comprehensive travel insurance. While we do not directly offer insurance, we can provide recommendations based on your travel plans.
If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help make your travel planning as smooth and enjoyable as possible.